Five services. One managed system.
Every OpScale service is delivered as part of your Digital Back-Office FTE — fully managed, AI-powered, with human oversight built in. You receive results, not tasks.
Invoice & Expense Processing
We handle the full invoice lifecycle — from intake to pre-accounting preparation. Every invoice is extracted, classified, validated, and delivered in DATEV-ready format without you touching a single file.
What's Included
How It Works
Invoices arrive via your existing email or upload portal. Our AI extracts all fields, classifies them, and checks for duplicates or anomalies. Clean invoices are delivered in your preferred format. Exceptions are flagged and escalated with context.
The Outcome
Your accountant or DATEV software receives clean, structured data. Zero manual data entry. Zero missed invoices. Full traceability on every document processed.
Document Handling & Routing
Contracts, orders, delivery notes, receipts — sorted, routed, and tracked automatically. No more searching for files or chasing approvals manually.
What's Included
How It Works
Incoming documents are classified by type and content. They are then routed to the correct workflow — approval, storage, or escalation. Reminders are triggered automatically for pending approvals. Everything is logged with a full audit trail.
The Outcome
Nothing gets lost. Approvals happen on time. Your team stops chasing documents and starts relying on a system that works without oversight.
Back-Office Email Processing
Your back-office inbox is sorted, responded to, and actioned automatically. Recurring queries are handled without your team lifting a finger.
What's Included
How It Works
Incoming emails are read, classified by intent, and matched to a workflow. Standard responses are drafted and sent. Emails requiring action are turned into tasks. Complex or sensitive emails are escalated to your team with a summary and suggested response.
The Outcome
Your inbox becomes an automated workflow engine. Response times drop. Nothing falls through the cracks. Your team focuses on emails that actually need human judgment.
Internal Workflow Automation
Repetitive internal processes — purchase approvals, refund flows, vendor onboarding, reporting — structured, automated, and running without manual input.
What's Included
How It Works
We map your existing workflows during onboarding, build the automation logic, and connect it to your tools. Each workflow runs on a trigger — a new vendor, a refund request, a weekly schedule — and completes without manual intervention unless an exception occurs.
The Outcome
Processes that took hours of back-and-forth now complete in minutes. Your team stops being a bottleneck in their own workflows and starts trusting that things happen automatically.
Exception Handling
When AI can't decide, our human layer takes over. Context-based judgment, sensitive communication, compliance review — handled by trained OpScale staff, not passed back to you.
What's Included
How It Works
Every automation has a defined exception path. When a task falls outside AI confidence thresholds — unusual amounts, ambiguous documents, sensitive vendor communication — it is routed to a trained OpScale team member who resolves it using your playbook. Only truly unresolvable cases reach you.
The Outcome
You stop being the fallback for every edge case. OpScale absorbs the exceptions. You receive either a resolution or a clearly structured escalation — never a raw problem.
Ready to scale without the overhead?
Book a free 30-minute discovery call. We'll audit your current back-office setup and show you exactly what OpScale would handle — and what you'd save.